We have worked hard to ensure our products are high quality but if something isn’t as planned we will work to resolve the issue as soon as possible for you.
We follow the Australian Consumer Law regarding our Returns and Exchanges Policies. You can read more about these here:
https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
1. Please return your item within 14 days of purchase.
2. All items must be returned in original supplied condition (unworn, unwashed, or otherwise unused with original tags/labels attached). If the shirts have been worn and unable to resold we will not accept the item.
3. Please ensure you email us at hello@fit.cortexkit.com and let us know you would like to lodge a return.
4. Return costs are the responsibility of the buyer including postage, currency conversion and any transaction fees.
5. If a simple size change is required we will send out the new item as soon as possible.
6. If the item is no longer in stock we will provide you with a store credit.
7. Please allow 5 business days from the receipt of your returned items, for your return to be processed.
If when you receive your item is it a faulty or damaged , we we will provide you with a replacement as soon as possible, just let us know. We just need to have the product still in stock, if we don’t have it is stock we can provide you with a store credit for another item or provide you with a full refund of the purchase amount. It is important that the item is returned within a reasonable time and yu are able to prove you purchased the item. If there are an issues we will resolve this as soon as possible.
In accordance with Australia Consumer law we don’t offer refunds if you change your mind. This includes if simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
If you have a minor problem with a product or service, we can can choose to give you a free repair instead of a replacement or refund. Ifyou have a major problem with a product, you have the right to ask for your choice of a replacement or refund.
A major problem is:
- it has a problem that would have stopped someone from buying it if they’d known about it
- it is significantly different from the sample or description
- it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
- it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
- it is unsafe.
A service has a major problem when:
- it has a problem that would have stopped someone from buying it if they’d known about it
- it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
- it does not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time
- it creates an unsafe situation.